Response Policy for support Mail

Dear user,

If you sent an inquiry email, it will be reviewed by the Flexcil team at the soonest.

We will categorize and review your email as below.

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1. Error reports
 We respond to error-related emails with our top priority.

2. Inquiries
We try to answer your inquiries at the soonest but for some cases it may take up to 5 days to check and answer.
For general inquiries, we recommend you to visit the Flexcil support page (https://www.flexcil.com/support/)

3. Feature and enhancement requests
After we thoroughly review your feature requests, we will apply them to our development plan based on the importance and necessity of the features.
Unless we have any additional comments to explain about your requests, you may not expect additional response from us.
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We value your opinion and feedback. Please feel free to continue providing feedback on Flexcil. It helps us to make our product better for you.

Thank you

Best Regards,
Flexcil Team

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