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Response guide when Flexcil gestures do not work

Text selection gesture may not work in scanned documents or image-based documents.

 

1. Scanned documents / image-based documents

Image-based PDF documents do not contain text data internally.
Therefore, gestures such as text selection, underline, circles, parentheses and etc. do not work.

However, image capture gestures such as square and L-shape gestures are also available in image documents.

You can use gestures when you process OCR (Optical Character Recognition) with the image / scanned documents.

2. Text-selectable documents in different PDF readers

This is most likely a problem with the app itself.

If you send us the document that you have trouble with to support@flexcil.com, we will analyze the cause and resolve it as soon as possible.
(You may only send some pages where the problem occurs, and the document will be destroyed after the test.)

If you can’t find what you are looking for from Frequently Asked Questions or Flexcil User GuideContact Support

Flexcil 1 Standard version users! Get a Free Upgrade Promo to Flexcil 2! Promo Period: 28th Jun. ~ 30th Sep. 2021 (GMT +9)

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