Response guide when Flexcil gestures do not work
Text selection gesture may not work in scanned documents or image-based documents.
1. Scanned documents / image-based documents
Image-based PDF documents do not contain text data internally.
Therefore, gestures such as text selection, underline, circles, parentheses and etc. do not work.
However, image capture gestures such as square and L-shape gestures are also available in image documents.
You can use gestures when you process OCR (Optical Character Recognition) with the image / scanned documents.
2. Text-selectable documents in different PDF readers
This is most likely a problem with the app itself.
If you send us the document that you have trouble with to firstname.lastname@example.org, we will analyze the cause and resolve it as soon as possible.
(You may only send some pages where the problem occurs, and the document will be destroyed after the test.)