May 10, 2021 | Troubleshooting, Troubleshooting Guide
Moving a pop-up document If the pop-up document went up the screen while the app is running and you cannot move the pop-up document using the move icon, tap on any part of the pop-up document with three fingers and move it. If you can’t find what you are looking for...
Jan 7, 2021 | Troubleshooting, Troubleshooting Guide
Response Guide when Undo / Redo errors occur If you experience an unwanted undo/redo on Flexcil 1, please follow this instruction. Cause of the problem Errors are due to the interference between the two, undo/redo gesture and the palm touch. The gesture above...
Jan 7, 2021 | Troubleshooting, Troubleshooting Guide
Response to errors during Flexcil backup and restoring process If you experience errors during the process of backup and restoration, please follow the procedure below. Please check this document for backup and restoration instructions. 1. If the storage runs out when...
Jan 7, 2021 | Troubleshooting, Troubleshooting Guide
Response Guide for dealing with an error when transferring Data from Flexcil 1 to 2 If the transfer of data from Flexcil 1 to Flexcil 2 does not proceed normally, please follow the following procedure. Please check the following guide for how to transfer data. Data...
Sep 6, 2019 | Troubleshooting, Troubleshooting Guide
Response Guide for dealing with a purchasing error of Flexcil standard (In-app purchase) Errors in purchasing typically include problems with the Apple App Store and user accounts. In this matter, there’s nothing we can handle. The guide below summarizes how to...
