Aug 5, 2021 | Troubleshooting Guide
In case hyperlinks are not working You can open the web page by pressing the hyperlinks on the PDF document. Hyperlinks are working on the gesture mode only. If the hyperlink doesn’t work, please check if you are on the gesture mode. If the mode is the pen mode,...
May 10, 2021 | Troubleshooting, Troubleshooting Guide
Moving a pop-up document If the pop-up document went up the screen while the app is running and you cannot move the pop-up document using the move icon, tap on any part of the pop-up document with three fingers and move it. If you can’t find what you are looking for...
Apr 8, 2021 | Troubleshooting Guide
Troubleshooting for Apple Pencil Pairing / Straight Line Drawing Issues If you experience Apple Pencil Pairing / Straight Line Drawing Issues, please refer to the following instruction. Restart an iPad By turning an iPad on for a long time, the pencil may not work...
Jan 7, 2021 | Troubleshooting, Troubleshooting Guide
Response Guide when Undo / Redo errors occur If you experience an unwanted undo/redo on Flexcil 1, please follow this instruction. Cause of the problem Errors are due to the interference between the two, undo/redo gesture and the palm touch. The gesture above...
Jan 7, 2021 | Troubleshooting, Troubleshooting Guide
Response to errors during Flexcil backup and restoring process If you experience errors during the process of backup and restoration, please follow the procedure below. Please check this document for backup and restoration instructions. 1. If the storage runs out when...
